Customer Support

Help Center

Find answers to common questions, or get in touch with our support team.

Orders

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Click the link in the email to follow your delivery in real time.

Shipping

How long does delivery take?

Standard delivery takes 3–5 business days. Express delivery (1–2 days) is available at checkout for select cities across Pakistan.

Returns

What is your return policy?

We accept returns within 7 days of delivery for unopened and unused products in original packaging. To start a return, please email us at help@onlyus.pk with your order number.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, EasyPaisa, JazzCash, and cash on delivery for eligible areas.

Contact

How can I reach your support team?

You can reach us via email at help@onlyus.pk or on WhatsApp at +92 300 1234567. Our team is available 7 days a week and responds within 24 hours.